Accessibility Statement
This accessibility statement applies to the www.wessexwater.co.uk website. It does not cover other wessexwater.co.uk subdomains which have their own accessibility statements.
This website is run by YTL UK Group digital service. We want as many people as possible to be able to use this website. You should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWs, NVDA and Voiceover.
We are also making progress to make the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Parts of this website are not fully accessible. For example:
- some pages and document attachments are not written in plain English and are quite technical
- most older PDF documents are not fully accessible to screen reader software
- several videos do not have an audio description or transcript; these videos have been removed until they are accessible to a user
- some images do not have alt descriptions and are purely decorative.
Parts of this website are also provided by third parties, which are not fully accessible:
- the cookie consent banner and settings is not fully accessible to keyboard
- the Trustpilot graphics have an insufficient colour contrast
- our live chat system has an insufficient colour contrast
- some pages host dynamic maps provided by a third party which are not fully accessible to screen readers.
Feedback and contact information
We continue to look at ways to improve the accessibility of this website.
If you find any problems listed on this page or think we are not meeting accessibility requirements, contact the website team via our webform.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Content that’s not within the scope of the accessibility regulations
PDFs
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix some of our historic annual reports. But we have made a commitment to ensure all PDFs and documents going forward will be made accessible.
Third party products and websites
Some parts of our website may require the use of third party services, including:
- cookie management
- customer reviews (Trustpilot)
- tag management/analytics (Google Tag Manager)
- live chat (Synthetix)
- maps and geospatial data (Esri ArcGIS, Google Maps)
- anti-bot checks (Google reCAPTCHA)
- embedded video players (YouTube, Vimeo).
Our website may also contain hyperlinks to external third party websites. We have no control over the content published on third party websites, their products or their accessibility.
What we’re doing to improve accessibility
We are continually working with our agencies to ensure accessibility is at the forefront of everything we do to ensure that our website and services is accessible to all.
Preparation of this accessibility statement
This statement was prepared on 16 September 2025. It was last reviewed on 16 September 2025.
This website was last tested in September 2025 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by the Shaw Trust Accessibility Services.
We also use findings from our own testing when preparing this accessibility statement.
We currently maintain an accreditation with the Shaw Trust.
Recite Me
Recite Me aims to make our website more accessible to everyone. If you find it hard to read online or English is not your first language, Recite Me will help you to access content on our website more easily.
With Recite Me you can:
- change the font type and size to make it easier to read
- translate text into 90 different languages
- change the colour background and contrast
- listen to the text being read
- download an audio file.
You can use Recite Me now - you don’t need to download or install anything. Simply click on the Recite Me button above.
We hope you enjoy using Recite Me which is just one of the solutions we offer through our Priority Services scheme to support customers with additional needs.
Find out how to use Recite Me.
Live chat
If you are deaf, hard of hearing or have speech difficulties our live chat service enables you to instant message with one of our team. They can help you if you have a query about your bill, your account or the services you receive from us. This service is available Monday to Friday, 8am to 8pm and Saturday mornings.
British Sign Language (BSL)
If you are deaf, hard of hearing or have speech difficulties our video call service Sign Live is a free service that will connect you to a qualified online BSL interpreter and a member of our team.