Sewer flooding
If you’ve been affected by sewer flooding, we can help and, where appropriate, pay compensation.
Sewer flooding can be particularly unpleasant and distressing to deal with, while also potentially causing a lot of damage.
Fortunately, few properties in our region are affected each year, but we are carrying out improvements to reduce the problem further.
If you have been impacted by a flood, you may find the following information helpful.
Help with sewer flooding
What to do during a sewer flood
If you have experienced a sewer flood, this guide explains what to do and how we can help.
Types of flooding
Find out who is responsible for different types of flooding so that you know who to contact.
Cleaning up after a sewer flood
We offer a free clean-up service for sewer floods – learn about what to expect when we visit.
Compensation for sewer flooding
Check if you are eligible for compensation if you have been impacted by sewer flooding.
Causes of sewer flooding
Learn about the common causes of sewer flooding and how we are tackling them.
Sewer pipe responsibility
Discover which sewer pipes are your responsibility and which ones we look after.
How to prevent sewer flooding
Keep your home blockage-free
Putting the wrong things down the drain and toilet can increase the likelihood of blockages and sewer flooding.
Manage your rainwater runoff
Improving how you manage rainwater runoff can reduce the stress on our sewer system during heavy rainfall.